Third day of travel chaos for Heathrow BA passengers
- Author: Delia Davidson May 29, 2017,
May 29, 2017, 4:19
British Airways said "many" of its IT systems were back up and running Sunday, but travelers still faced cancellations and delays after a global computer failure grounded hundreds of flights.
British Airways has resumed some flights from Britain's two biggest airports after a global computer system failure, but thousands of travellers face further chaos with about 40 flights cancelled from London's Heathrow Airport.
Heathrow said the IT problem had caused "some delays for passengers" and it was working with BA to resolve it. But he says there will still be delays, as well as some canceled short-haul flights. BA was asking passengers not to turn up until 90 minutes before their flights because of the level of congestion at Heathrow.
The airline urged people to check the status of flights before before travelling to the airport but said all long-haul Heathrow flights would operate.
BA has said it is aiming to operate a "near normal schedule" at Gatwick and the "majority of services" from Heathrow.
Thousands of British Airways customers could be eligible to claim compensation under an European Union law which gives consumers the right to compensation if their flight has been delayed by at least three hours or cancelled for reasons that are within control of the airline.
Following the major IT system failure experienced earlier today, with regret we have had to cancel all flights leaving from Heathrow and Gatwick for the rest of today, Saturday, May 27.
In September past year BA apologized to passengers for check-in delays caused by operational glitches that delayed flights at Gatwick and Heathrow, in a repeat of a similar incident that affected London-area flights for the airline last July.
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"We were told that we would get compensation for the delay and cancellations but that we don't know how long that would take".
"We rebooked for Venice for tonight, which they also have canceled now".
The Financial Times, however, is reporting that almost a third of British Airways flights have been canceled today as well. "One passenger said of the luggage, "@HeathrowAirport @British_Airways everyone's luggage bags being gathered and left unattended.
She said: "There's no information I can't seem to get through online, I don't live here so I don't have a phone that works here".
Because the computer malfunction affected baggage systems, many passengers were forced to leave the airport last night without their bags.
Cruz said those who decided not to fly could rebook for dates until the end of November, or receive a full refund.
In February IAG reported its annual operating profit rose 8.6 percent to 2.5 billion euros and said its British Airways transatlantic business, based at Heathrow, had held up well compared with Europe's highly competitive budget market.
While other airlines have been hit by computer problems, the scale and length of BA's computer problems were unusual.