Compensations from Ryanair for over 300000 Passengers Affected by Cancelled Flights

The airline said its airport bases in Dublin, Berlin and Frankfurt are understaffed and it needed to hire 125 new pilots.

The Italian antitrust authority on Wednesday opened a probe into Ryanair for alleged improper commercial practices over the Irish low-priced airline's mass cancellation of flights, including over 700 in Italy.

Ryanair's chief executive Michael O'Leary yesterday admitted to a "cock up" over pilot shortages that led him to cancel flights and disrupt the plans of hundreds of thousands of passengers.

He refused to discuss media reports that many pilots had turned down offers of a £10,600 bonus and instead demanded improved contracts.

Mr O'Leary said the airline had "some goodies" to propose to pilots, but added: "If pilots misbehave, that will be the end of the goodies".

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He was referencing the USA decision to arm the Kurdish YPG for the fight against ISIS in Syria, despite fierce protest by Turkey . His explanations, however, did not stop the outpouring of criticism from the U.S. and other members of the military alliance.

"We would like to advise that with immediate effect, the pilot workforce at the bases [airports] listed below rescind the goodwill that has been extended toward the company for many years, including working days off and turning up early". This problem isn't unique to Ryanair, and the airline industry needs to work together to tackle it.

Ryanair has said all 315,000 customers affected by its cancellations debacle have been informed and just over half should have new flight arrangements in place by the end of Wednesday.

It is also aiming to process 63,000 refunds by the end of the day. It is legally required to spell out compensation rules when a flight is cancelled and, in our view, have so far failed to do that, leaving passengers hunting around for information. The number of passengers affected is less than the initially announced 390,000, because September's preliminary reservations were 90%, compared with 70% in October, the company said. We asked on Monday for volunteers to work days off.

The consumer group Which? said that Ryanair's approach "falls..."

"The pilot market is changing, and Ryanair will need to change the ways which the pilots and management work together to ensure a stable and common future for everyone", the pilot representatives said in the letter.

  • Darren Santiago